Refund policy
Return of products
1. Returns may be done within 14 calendar days from the day of the purchase ahead.
2. You may communicate it by sending an email to: hola@lamareshop.com indicating the following information:
– Order number, your personal data and address to pick up the package.
– Pictures and videos showing the products and verifying their perfect condition.
– Bank account number to send back the amount of money. If the payment was done by card, the amount will be returned to that same account. If it was done by PayPal, it will be returned to your personal account.
3. The product should be packed in excellent manners, with the original packing or new one, in any case, including the riginal documentation included in the first package. Images and videos of the final package should be send together with the rest of documentation to the same email address hola@lamareshop.com
4. When the package is back to LAMARE ART and after verifying its perfect condition, we will proceed with the refund deducting the shipping costs. For countries outside the European Union, the amount will also exclude VAT and customs fees. This process can take up to 30 business days.
5. If the returned products arrive in bad conditions, LAMARE reserves the right of refusing the refund.
User rights
As a user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for tification. The withdrawal period will expire 14 calendar days from the day that you or a third party on your behalf, other than the carrier, acquired material possession of the requested product.
To exercise the right of withdrawal, you must notify to LAMARE ART, address at Carrer La Guàrdia, 16, 17320 Tossa de Mar, Girona, or by e-mail to the email address hola@lamareshop.com, your decision to withdraw from the contract through of an
unequivocal statement. You can use the model form of withdrawal that appears annexed at the end of this document.
To meet the withdrawal period, it is enough that the communication regarding the exercise by your part of this right is sent before the corresponding period expires.
Consequences of Withdrawal:
In the event of withdrawal on your part, LAMARE ART will refund the payment for the product using the same method of payment that was used to make the purchase, without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will process the refund using the same means of payment used by you, or by a third party on your behalf, for the initial transaction, unless you have expressly agreed otherwise.
You will be responsible for bearing the costs of returning the product to LAMARE ART due to withdrawal from the contract.
The consumer/user will be responsible for any decrease in the value of the goods resulting from handling other than that necessary to determine their nature and characteristics.
Both return shipping costs and customs fees for international shipments, as well as local taxes, will be your responsibility. If the return costs exceed the value of the goods to be returned, the remaining balance will be charged in the same manner as the original payment.